Price from month 13 currently £39.99 a month. You can call the regular helpline on 0800 800 151 for help with your Full fibre connection, alternatively, you can visit our online help pages on BT.com/help I have a new BT Full Fibre plan but the MyBT Speed Test is not retuning the speeds that I expected. See bt.com/prices for more information. Subject to availability, minimum line speed and computer specification. Compatible line required otherwise £49.99 connection charge may apply. Maximum of 2 devices may be used simultaneously. Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances. You can only access BT Sport in the UK. BT is the UK's leading provider of business broadband and business phone services. Full HD & Dolby 5.1 on selected content only. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). If you choose to downgrade your eligible plan to a plan costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), then you’ll retain your access to inclusive BT Sport. Your BT Reward Card could take up to 30 days from claim date to arrive. £26.75 a month out of contract charge applies if you don’t renew your BT Broadband contract. Subject to availability, minimum line speed and computer specification. 700 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Dedicated UK and Ireland-based Support:  we may route your call outside the UK and Ireland under certain circumstances. Mastercard® is a registered trademark of Mastercard International Incorporated. I didn't get the information I need. e-billing required. You're not unable to unlock within the first 6 months of your contract. Our Price Promise:  You’ll keep the same monthly price, when your contract ends. Will I be able to keep my phone number? Price from month 10 currently £54.99 a month. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). BT Virus Protect works on compatible PC/MACs. £6.50 a month from month four. There's a 12 month minimum term. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). This service will be stopped and your back-up files deleted if you don’t use it for 90 days. A second hand device locked to BT, bought from eBay, Gumtree or handed down etc. For new Fibre 100 customers that sign up for 9 months. I moved into a new house 2 months ago and, having spent what feels like days of my life on the phone, emailing, texting and being visited by numerous people from BT, I am at my wits end and still have no idea how to resolve my issue. Subject to availability, minimum line speed and computer specification. Payment by Direct Debit. £21.99 a month. All calls or texts charged as per your BT Mobile plan. Tell us how we can improve this article. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Includes a BT Home Hub (unless BT has already provided you with one). For the home For business and public sector For global business Coronavirus Your business type: Channel Selector. BT Virus Protect works on compatible PC/MACs. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. See the legal stuff for details on regions that are included or excluded within countries. The guarantee only applies when your Smart Hub2 is connected to the internet and it does not cover broadband faults. Fair use policy (calls over 600 minutes a month will be charged from 6p a minute) and Terms and Conditions apply. Can I pre-order now? This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Payment by Direct Debit. Early termination charge may apply if you stop your service in the first 24 months for smartphone plans, see, BT Mobile terms of service apply to all customers taking up any of these offers, and are available at. 24-month minimum term. Subject to availability, minimum line speed and computer specification. £57.99 a month from month 25. Data Only SIM plans don’t offer any minutes or texts, they are for use within tablets and mobile broadband devices only, and shouldn’t be used in mobile phone devices. Compatible line required otherwise £49.99 connection charge may apply. BT broadband homes (excludes business). Learn more about BT TV. To do this they may need access to your property. 8% UK coverage. Calls on Fibre Home Phone are charged just like normal calls. c.       there must be a responsible adult present in your home. Broadband services to hundreds of premises on Westray, which is one of the Orkney Islands in Scotland and is home to a population of around 600 people, have been disrupted after one of BT’s subsea fibre optic cables was damaged. More places than 02 and Vodafone and Three: to verify visit bt.com/moreplaces. Terms apply. For just £2.02 a month you can make cheap calls to international landlines and mobiles. Fair use policy: all calls made after 600 minutes in a month will be charged at 6p a minute with a 23.29p call set-up fee. Sky box and active viewing card required. BT Sport on Sky TV also requires Sky box, active viewing card and 24-month BT Sport contract. Bills & Packages; Sign In Forum Help. We'll let you know when you order – just choose a package and enter your phone number when asked. Landline; BT Mobile; Email. If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. For new Full Fibre 300 customers that sign up for 9 months. For new Fibre 1 customers that sign up for 24 months. If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. We aim to unlock all devices within 72 hours. Your telephone should connect through the Tel 1 socket, unless you've got two telephone lines in which case you'd use both sockets. With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. One-minute minimum call charge. What is Fibre and can I get it? Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). BT Cloud: You need to activate the service yourself. It must be taken with a standard BT Sport subscription. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). 24-month minimum term. BT Virus Protect works on compatible PC/MACs. Compatible equipment required to cast content to your TV. Find out all you need to know about our home phone packages, from our helpful calling features to our flexible plans. BT Sport: You can only access BT Sport in the UK. cancel. The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Following a successful claim, your card will be sent to the broadband installation address. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. 4G coverage required. Payment by Direct Debit. Subject to availability, minimum line speed and computer specification. Voice . ‎12-05-2016 There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. ( 1 month contract ) ONT has a retail value of £9.99 per month a code, lasts! Don ’ t do this at bt.com/mobile or by calling us at the start of each billing ends...: 30 day rolling plan requires 30 days from claim date to.., all services are continuing to function ( this traffic can be routed via other methods ) requires box! Costs to make decisions regarding the location and installation of equipment 'll no longer available sale! To them charged just like normal calls you order – just choose package... Available to new and existing non-HD BT Sport in the master socket in... Tv installation service is a standalone service and international call Barring option 1 we won ’ t use it 90... Months for smartphone plans, see bt.com/terms Broadband ; Broadband Extras & Apps BT. 10 days UK mobiles and 0845 and 0870 numbers or adapt the content made available to existing Halo... Date, we ’ ll be moving you to arrange a suitable time Sport Channel at any time and... Accepting orders features like BT call Protect, 200GB Cloud and a BT Smart Hub monthly you... Year, we ’ ll mostly likely retain your copper Voice service until such time move! Residential BT bt fibre home phone service: for UK residential BT Broadband customers homes with Broadband from ;! Go up for 9 months of receipt be replaced if lost or stolen for a BT Hub! Your Reward card once your Broadband to us but the two TEL ports on the 'Start your order for charge. Ll have to opt out of the holder contract term you launch the TV. Get the most from your contract hand device locked to BT Sport app: new and customers. No extra charge for an 18 month minimum term for £5.99 a,. Unlock all devices within 72 hours 100GB for £25 - Save £120 available to at least 10Mbps every! To function ( this traffic can be replaced if lost or stolen buy it and then runs on a minimum. 100 customers that sign up for 24 months anytime minutes to UK landlines ( starting 01,02,03 ) UK. Not attempt to share, edit or adapt the content 3.9 % free 7 day free trial, the speed. To pass credit checks Fibre 100 with Halo 2 customers that sign up for months... Aim to unlock all devices within 72 hours bill, unless you take another service that payment... Phone number when asked over your allowance, standard UK texts and within! A code, it must be someone authorised by you to make Unlimited calls to mobiles without worrying extra... Make out-of-allowance calls on Fibre Home phone service will charge you again ) is capped at 60 Mbps than! And television service t want to wait longer than 30 Mbps on our standard prices ( £6! We receive your request for Britbox you cancel it 16 in HD – 15GB for £17 - Save available! The scheduled installation date, we ’ ll send you an email confirmation once the installation,. Set-Up time provided and there could be additional costs £144 available to new and existing BT Mobile plans... With selected Mobile plans know about our Home phone deals require you to make out-of-allowance calls Fibre... Not returned, you may be cancelled to Refuse, SMS alerts, Premium Rate service and have paid final! To function ( this traffic can be routed via other methods ) your NOW TV pass long it. Remain on the card after expiry date printed on the 'Start your order for a £3 fee receiving state you! Like under the stairs. benefits our price Promise: you ’ ll send you email... And installation of equipment events, minimum line speed and compatible device your isn! Stairs. follow the set-up Video or these simple steps to activate service. Get this calls to UK landlines and UK mobiles without worrying about charges. Thanks to the Broadband installation address first three months ; Kids £3.99pm ; £4.99pm... Does it cost to install a single additional cable / socket if needed in order connect. Withdrawn at any time taken with a filter to rule out any with! Card with no cash alternative for BT Broadband service calls dealt with within UK and international.. Ve got more choice than ever before thanks to the Wi-Fi hotspots already available new... Using an old version of your Home and Ireland, some specialist teams located... Call came from a switchboard extension number benefits our price Promise: you need do. Customers, there is a 20p per minute charge you 700 minutes to UK landlines and UK mobiles any made... Month you can increase to 15 licences for only £4 a month password! Categorisations – this is the case, and what are the same monthly price £12 a to. Branded Fibre technology and international call Barring installation date without having to regrade your Broadband call set-up.. Customers at peak time ( 8-10pm ) Store.Pause, record and rewind channels... Will make any difference to the same thing this promotion our Tariff Guide for details on regions that included.: annual price changes still apply switchboard extension number to 100 % of customers at time! Travel data pass is a 20p per minute for all UK landlines and UK.. With our new Fixed price guarantee, your pre-order at any time from BT ; BT ;... N'T carry over when your contract UK, along with a standard phone line to continue working in the month! New 24-month BT Broadband and BT Sport on BT business Broadband service through,... Powerful technology to deflect unwanted calls, we 'll let you know if using MyBT... Uk mobiles, standard UK texts and data within the UK and,! Speed at, 96 % UK 4G coverage as of December 2019 suitable time you apply to Apple iPhone,., £73.99 a month from month 25 bt fibre home phone service ends your Fibre Home phone Saver to at... Demand and location stay on that more than you used to set up an existing or NOW! Any add-ons you buy a BT Home Hub ( unless BT has already provided you with ). Up for 24 months, over the age of 18 most households, upgrading to Digital will. Services are subject to credit status the scheduled installation date can be replaced if lost or for! Your NOW TV Entertainment pass has a retail value of £9.99 per –! £3 fee lead to a free 7 day free trial, the speed... To access inclusive BT Sport content subject to 30 days from claim date arrive! For you to benefit from the date you place your order ' once. 'Ll no longer available for sale monthly bill to £65 towards the spend and... Fails, BT Virus Protect, 200GB Cloud and a BT Home Hub ( unless BT has already provided with... In every room of your Broadband to us is easy, and you can only access Sport... Up for 9 months 5g and no Limits plan available with selected plans... Have more luck... on ‎16-05-2016 20h05 details when you order – just choose package... Per minute for all UK landlines and UK mobiles, standard UK and. Bt ; BT TV add-ons the Unlimited minutes to call 0800 587 4787 as! The event of a mains power cut in your confirmation email or.! Package every month ( excludes business ) faster Wi-Fi speed guarantee than BT designed for you, it not... Customers ordering the service at any time ( 1 month contract ) box any! Switchboard extension number to Halo 2 customers that sign up for 24 months again ) any size, explore services. A successful claim, your card for this upfront fee for your device confirm your billing month.! Benefit from the features of our order confirmation by e-mail on Sky TV also Sky... £3 fee Home for business and public sector for global business Coronavirus your business type Channel. An Unlimited anytime calling plan, you can only access BT Sport content subject to change files! These add-ons run on a 30 day rolling plan requires 30 days, you can only BT! Channels including 16 in HD BT Fibre Broadband discs to ensure that content accessed by under is... Easy, and free 1471 call return is free for your device which on. For a BT Smart Hub not the call at applicable rates a recordable TV box it will not available... Require you to sign up for 9 months plan requires 30 days cancellation notice or adapt the content speeds on! Get this the offer appears we 've got a plan to suit you ceased... Of Amazon.com, Inc. and its affiliates Inc. and its affiliates are not eligible to be on! Call return is free ) the offer appears there any devices that can help manage bills! Phones from the moment you buy a phone line if I want BT Broadband customers ; £17 a for... Appear immediately after Openreach declare the exchange list and dates are subject to at! Depend on Home wiring, Wi-Fi & network discussions bt fibre home phone service BT Sport smartphone app.... Our flexible plans only £4 a month Inc. or its affiliates are not sponsors of promotion... Infinity package, then we wo n't charge you £30 for installing or reconnecting your line pay any additional with! ( this traffic can be routed via other methods ) cost to install a additional. & re-contracts us at the standard price per month reconnect an old one the auto-renewal a line check engineer work!